These terms and conditions are valid for all Team EF Coaching tours, and are subject to change. The most current terms and conditions at the time of your departure will apply. By using any part of our website or sharing your personal information with us, you are accepting and consenting to the practices described in our Privacy Policy.

Booking Conditions

Making payments

Travelers must pay in full at time of booking.

 Pricing

Prices on Team EF Coaching’s website and invoices are displayed in USD per person, are based on double occupancy, and include taxes. Each Team EF Coaching itinerary includes a variety of features and elements unique to that specific tour. Guests should consult the individual trip page on Team EF Coaching’s website for a list of inclusions and exclusions.

Guests who wish to have their own room may be charged a Single Supplement fee. This supplement varies depending on the tour and can be found on each individual tour page on our website.

Cancellations and Modifications

Standard Cancellation Policy

If you cancel your reservation, the cancellation fee schedule below will apply. If you are booked in a double/twin room and your roommate cancels his or her tour more than 45 days prior to departure, you will be responsible for paying the Single Supplement fee. Substitution of travelers is not permitted. If you choose not to travel, but fail to cancel your tour prior to the departure date or if you return home before the scheduled completion of your tour, you will not be eligible for any refund or reimbursement from Team EF Coaching for any unused portion of your trip or costs incurred by leaving your trip early.

Cancellation fees

Days Prior to Departure and Cancellation Fee

·       71 days or more: $500

·       70-46 days: $1,000

·       45-20 days: The greater of $2,000 or 50%*

·       19-0 days: 100%*

* Percentages listed above are of the total tour cost, including, extensions, excursions, and any additional upgrades or add-ons. Listed cancellation fee is applicable per traveler.

Cancellations or Modifications Due to Low Enrollment

Up to the Tour Finalization Date, Team EF Coaching reserves the right to reschedule or cancel any tour that has an insufficient number of travelers enrolled (not applicable to Private or Customized Tours). If this occurs, you may choose another tour and/or departure date. You will be responsible for all costs associated with independent travel arrangements. Team EF Coaching reserves the right to cancel a tour extension due to low enrollment and will provide travelers a refund of the tour extension cost. If a traveler chooses to cancel an entire tour due to a tour extension canceled by Team EF Coaching, standard cancellation fees will apply as to the main tour.

Cancelations or Modifications Required by External Events Beyond Team EF Coaching's Reasonable Control

Team EF Coaching shall not be liable to any traveler for the need to cancel, modify, or postpone the tour as a result of events that are beyond Team EF Coaching’s reasonable control. These matters include such “acts of God” or force majeure events as actual or threats of: epidemics or pandemics, or other public health issues or emergencies (such as but not limited to the current COVID-19 pandemic); severe weather events or natural disasters such as but not limited to hurricanes, earthquakes, tsunamis, tornadoes, fires, floods, volcanic activity, or landslides; war (whether declared or undeclared); terrorist activities; instability in a destination location; incidents of violence, riot, sabotage, civil commotion, or nationalization; strikes or labor disputes or lockouts; government orders, sanctions, actual or potential quarantines, or other restrictions affecting travel in, to, or around a location; disruption to transportation; chemical or radioactive contamination; or any other reason that makes it actually or potentially impossible or illegal for Team EF Coaching to conduct the tour as originally contracted. Team EF Coaching’s Tours incurs substantial non-recoverable costs and expenses of its own in planning, preparing, and pre-paying amounts for such tours. Accordingly, if Team EF Coaching cancels a tour for any such reason, travelers will receive a Team EF Coaching future travel voucher for all monies paid. Cancellation, modification, or postponement by Team EF Coaching for causes described in this section shall not be a violation of its obligations to any traveler and will not be deemed a “failure” to provide travel services.

COVID-19 Cancellations; Modifications; or Requirements

In the event external events beyond Team EF Coaching’s reasonable control have not rendered a tour program impossible or illegal to depart as scheduled yet Team EF Coaching reasonably decides in its sole discretion that the tour must nevertheless be cancelled, modified, or postponed due to health or safety concerns related to the COVID-19 pandemic or because issues related to the COVID-19 pandemic would affect the quality of the tour, travelers acknowledge that Team EF Coaching’s sole obligation to them will be to rebook them to a future tour with no rebooking costs, issue a Future Travel Voucher in all amounts that may be used for future travel, or to issue a refund for the full amount paid. Team EF Coaching and the enrolled traveler agree that, in the event of a cancellation, modification, or postponement of a tour by Team EF Coaching consistent with this provision, the cash refund option made available shall constitute fair consideration under the circumstances.

Team EF Coaching is not responsible and shall not be liable to any traveler for any destination-imposed travel or entry requirement related to COVID-19, including but not limited to vaccination, testing, or other public health requirements.  Customers who are unwilling or unable to comply with such travel or entry requirements and choose to cancel their tour are subject to the Standard Cancellation Policy.  Team EF Coaching also reserves the right in its sole discretion to, in good faith efforts to protect against health concerns, exceed destination-imposed travel or entry requirements and require full vaccination against COVID-19, pre-tour and on-tour testing for COVID-19, and other public health measures for travelers to certain destination.  In such an event, travelers unable or unwilling to meet such requirements must notify Team EF Coaching of their decision to cancel by no later than their tour’s Tour Finalization Date.  Travelers acknowledge that Team EF Coaching’s sole obligation in that instance is to issue a Future Travel Voucher in all amounts paid that may be used for future travel, or to issue a refund for the full amount paid.  Standard cancellation fees apply to travelers who cancel after the Tour Finalization Date.

Optional excursions

excursions may be purchased up to three days prior to departure or while on tour. Pre-purchased optional excursions become non-refundable at three days prior to departure. Select optional excursions require advance booking and cannot be purchased or canceled after the advanced reservation deadline. All cancellations after the reservation deadline are subject to a 100% cancellation fee. Team EF Coaching accepts payment by Visa or MasterCard only for optional excursions purchased on tour. Additional fees will apply for optional excursions purchased on tour. Excursions require a minimum number of participants to operate. Details, day offered, and prices are subject to change. Due to seasonal hours of operation and availability, some excursions may not operate. If this occurs, you will be refunded any payments made for that excursion post-tour.

Health & capabilities

pacing and physical requirements of Team EF Coaching tours are stringent. Team EF Coaching reserves the right to decline any tour participant whose condition, in our opinion, or in the opinion of a third party providing services on the tour, may affect the health, safety, or tour experience of other travelers. 

On-Tour Conduct Expectations

of harassment and/or violence will not be tolerated on tour or through our other communication channels including phone, email, chat, text and social media. Harassment includes, but is not limited to offensive language based upon age, race, ethnicity, color, religion, caste, national origin, ancestry, military status, marital status, physical or mental disability, gender, sexual orientation and native language. Intimidation, telephone and/or verbal harassment, physical and emotional threats, stalking, and physical actions are considered actions of violence. If you experience any form of harassment or violence on tour, please report this to your Tour Director or Team EF Coaching Support. Those who participate in harassment or violence may be subject to dismissal from tour at any time and at their sole expense.

Items prohibited from tour

The safety and well-being of all travelers, no firearms or other weapons are permitted on tour except as required by law.

Itinerary variations & holidays

improvements can be made to tour itineraries or unforeseen circumstances necessitate changes, Team EF Coaching reserves the right to amend, adjust, or alter itineraries. Team EF Coaching will make every effort to notify you as early as possible of such changes. Due to local or national holidays, seasonal hours of operation or availability, special events, and/or peak harvest seasons, access to certain facilities and attractions including, but not limited to, vineyards, museums, historical sites, or stores may be limited. On such occasions, and whenever possible, itinerary adjustments will be made by Team EF Coaching to minimize traveler inconvenience. 

Passports, visas & other travel documents and entry requirements

are solely responsible for obtaining a valid passport, any visas, other travel documents and verifying and satisfying any entry requirements necessary for each country of travel on your selected tour itinerary, including any required medical documents, testing, or proof of vaccinations (including any need to show proof of full COVID-19 vaccination), as Team EF Coaching is not responsible for providing this information or documentation. U.S. citizens are required to have a passport for all trips outside of the U.S., which must be valid for at least six months beyond the completion date of the tour. Entry laws differ with respect to a traveler’s citizenship. You are responsible for any expenses incurred as a result of delays or itinerary changes related to your lack of appropriate travel documents or failure to meet any required entry requirements, and are therefore ineligible for any refund from Team EF Coaching. Team EF Coaching recommends that you apply for any necessary visas with a visa service. If you decide to apply for your visa directly with the applicable consulate(s) and require additional assistance and/or documentation from GAT, you may be subject to a special arrangements fee of $95. For more information on countries requiring visas for U.S. citizens, please refer to the U.S. Department of State website: travel.state.gov.

Other terms and provisions

The terms and provisions of these Booking Conditions supersede any other warranties, representations, terms, or conditions, unless they are expressly stated within a Booking Conditions Addendum or in a letter signed by a Team EF Coaching officer. Team EF Coaching makes every effort to ensure the accuracy of its publications, but it cannot be held responsible for typographical or printing errors, including, but not limited to, prices and travel credits. Team EF Coaching tours are not for resale, and travelers must enroll directly with Team EF Coaching.

Personal Data

Team EF Coaching will process your personal data in compliance with applicable data protection legislation for the purposes of completing your enrollment, customer service, the purchase of an offered travel coverage plan, and providing you with the products and services related to your tour. This may entail sharing your personal data with corporate affiliates, claims handlers, insurance providers, and other business partners both within and outside the U.S., including to and within the EEA/Switzerland. We have put appropriate safeguards in place for such transfers of your personal data, including the standard data protection clauses adopted by the European Commission. Team EF Coaching may also use your personal data, combined with data from third parties, to market products and services based on your interests, including by email and SMS/text. You may contact Team EF Coaching at any time to unsubscribe from any direct marketing purposes.

Team EF Coaching will only keep your personal data for as long as it is necessary for the purposes for which it has been collected or in accordance with time limits stipulated by law and good market practice, unless further retention is necessary for compliance with a legal obligation or for the establishment, exercise or defense of legal claims. We will keep your personal data for marketing purposes until you withdraw your consent.

If you have questions about the processing or use of your personal data, would like to have a copy of the information Team EF Coaching holds about you, or have inaccurate personal data corrected or erased, please contact Customer Service at support@teamefcoaching.com.

Team EF Coaching’s Code of Conduct

By submitting your payment, you agree to the following Code of Conduct:

-       I have chosen a trip that suits my abilities, level of fitness, and state of health.

-       I do not have any physical conditions or disabilities that are a hazard to me or other travelers.

-       I have a valid passport and all visas, permits, certificates, and vaccinations required for travel.

-       I will read all pre-trip materials shared with me by Team EF Coaching and its staff.

-       I will make sure to communicate any special requests – including dietary restrictions, medical requirements, etc. – at least 30 days prior to travel. I understand that Team EF Coaching will make every effort to accommodate special requests but cannot guarantee they will be met.

-       I will respect the laws and customs of countries visited and I will follow environmental guidelines and regulations as per the coach direction.

-       I understand that in order to accommodate the diverse desires, travel goals, personalities, and physical abilities of all members of a group, Team EF Coaching guides may need to improvise and exercise good faith, use discretion, as well as make decisions as needed. Even though these decisions do not always satisfy individual desires, they are taken to satisfy the wishes of the group as a whole.

-       I understand that if the health or behavior of any guest negatively impacts the welfare or enjoyment of other guests, Team EF Coaching reserves the right to refuse service to them. Participants may be asked to leave a tour if the leader determines that their continued participation could be detrimental to themselves or the group as a whole.

-       I understand that access to medical facilities and evacuation services may be limited.

-       I understand the weather is out of Team EF Coaching’s control.

-       I understand that cycling can be a dangerous and technical skill demanding sport. I will always ride within my ability keeping myself, and the people around me safe. 

-       I understand Team EF Coaching is not responsible for variables in road conditions, including but not limited to potholes, gravel on roads, road surface conditions, nor for the behavior of other riders, pedestrians or traffic in general. It's my responsibility as a rider to look out for my own safety. 

-       Furthermore, I confirm that I will:

-       adhere to the guidance and instructions of Team EF Coaching staff

-       respect the rights and privacy of fellow guests

-       always wear a helmet when riding

-       not wear headphones when riding

-       not use my cell phone while riding a bike

-       consume alcohol responsibly

If you do not consent to these regulations, you risk dismissal from the tour and returning home at your own expense without issuance of a refund. Team EF Coaching reserves the right to decline or cancel a reservation should the individual’s health or behavior impede the welfare or enjoyment of fellow guests.

US Release & Agreement

I (or parent or legal guardian if enrollee is under 18 or a minor under any other applicable law) am an enrollee on a Team EF Coaching Tour and understand and agree to the following:

1. Without limitation, Team EF Coaching is not responsible for any injury, loss, or damage to person or property, death, disease, sickness, delay or inconvenience in connection with the provision of any goods or services occasioned by or resulting from any event or cause beyond the direct control of Team EF Coaching or as a result of any negligent or willful act or failure to act of any third party. These matters include but are not limited to: “acts of God” or events of force majeure; epidemics, pandemics, or other public health issues or emergencies (such as but not limited to the current COVID-19 pandemic); acts of government; acts of war or civil unrest, insurrection or revolt; strikes or other labor activities; criminal, terrorist or threatened terrorist activities of any kind; overbooking or downgrading of accommodations; structural or other defective conditions in houses, apartments, or other lodgings (or in any heating, plumbing, electrical or structural problem therein); mechanical or other failure of airplanes or other means of transportation or for any failure of any transportation mechanism to arrive or depart timely or safely; dangers associated with or bites from animals, insects or pests; sanitation problems; food poisoning; lack of availability of, access to, or quality of medical care; difficulty in evacuation in case of a medical or other emergency; financial failure or other defaults by suppliers; or dangers associated with water-based activities.

2. I agree to release Team EF Coaching, my Group Coach (if applicable), and my Tour Director (the “Released Parties”) from, and agree not to sue the Released Parties for, any and all claims, of any nature related in any manner to my participation in a Team EF Coaching-sponsored tour, including, but not limited to, claims for negligence, breach of contract, breach of express or implied warranties, negligent or wrongful death or any statutorily based claim. I hereby unconditionally and unequivocally waive any and all claims and demands for all damages, losses, costs and expenses of any nature whatsoever (including attorney’s fees) on account of or arising out of any and all personal injury, death, bodily injury, mental anguish, emotional distress, property or other damage that I may suffer from any cause whatsoever related in any way to my participation in any Team EF Coaching-sponsored tour. I further agree to release and hold harmless the Released Parties from any and all decisions to cancel, modify or delay the tour as a result of events that are beyond the reasonable control of Team EF Coaching including such “acts of God” or force majeure events as actual or threats of: epidemics or pandemics, or other public health issues or emergencies (such as but not limited to the current COVID-19 pandemic); severe weather events or natural disasters such as but not limited to hurricanes, earthquakes, tsunamis, tornadoes, fires, floods, volcanic activity, or landslides; war (whether declared or undeclared); terrorist activities; instability in a destination location; incidents of violence, riot, sabotage, civil commotion, or nationalization; strikes or labor disputes or lockouts; government orders, sanctions, actual or potential quarantines, or other restrictions affecting travel in, to, or around a location; disruption to transportation; chemical or radioactive contamination; or any other reason that makes it actually or potentially impossible or illegal for Team EF Coaching to conduct the tour as originally contracted.

3. I understand that travel can involve inconvenience and risk, including, but not limited to, sickness, diseases, forces of nature, geographic and climatic conditions, different hygienic standards, infrastructure problems (including road maintenance, transportation delays and accommodation condition), civil unrest, vandalism, crime, political instability and terrorism. Medical services or facilities may not be readily available or available at all during all or a portion of the tour and, if available, may not be equal to standards in my home location or home country. I further understand that travel in other nations is not similar to travel in the United States and that different parts of the world present unique health, disease, and safety concerns, and I agree to review any specific risks related to my destination by visiting the Centers for Disease Control and Prevention's Traveler's Health website at www.cdc.gov/travel and the State Department's International Travel website at www.state.gov/travel. I assume all risk of bodily injury, death, emotional trauma, property damage, inconvenience and/or loss resulting from negligence or any other acts of any and all persons or entities, however caused, including, but not limited to, those risks mentioned above. It is my intention fully to assume all of the risks of travel and participation in the program and to release Team EF Coaching from any and all liabilities to the maximum extent permitted by law.

4. I agree that the releases of liability included herein apply to and bind myself and any minor child who I am enrolling as a parent/legal guardian, along with all personal representatives, executors, heirs, and family.

5. Team EF Coaching shall have no responsibility for me whatsoever when I am absent from Team EF Coaching supervised activities or for non-supervised activities.

6. My tour begins with the arrival from the Team EF Coaching departure airport and ends upon completion of the flight back to the origination (or other arrival) airport. If I have purchased my own flights, I understand that my tour begins with my arrival at the first accommodation or transfer arranged by Team EF Coaching on my itinerary and ends with my departure from the final accommodation arranged by Team EF Coaching on my itinerary and does not include flights between cities.

7. The air carrier's liability for loss of or damage to baggage or property, or for death or injury to person, is subject to and limited by the airline’s contract of carriage, its tariff, the Montreal Convention or Warsaw Convention and their amendments or both.

8. I understand and agree that Team EF Coaching reserves the right to refuse or cancel my reservation at their sole discretion. In such event, standard cancellation guidelines as outlined in the Booking Conditions apply.

9. I agree to abide by Team EC Coaching’s regulations, and the directions of my Tour Director and Team EF Coaching’s personnel during my tour. I understand and agree that Team EF Coaching may dismiss me from the tour at any time and at my sole expense for the failure to follow such rules or directions or for any other reason that Team EF Coaching deems in its sole discretion requires my dismissal from the tour. I understand that in the event I am dismissed from the tour for any reason, I waive the right to a refund of any part of my program price, and that Team EF Coaching may then send me home at my own expense. Team EF Coaching is not responsible for arranging my transport home.

10. I understand and agree that if I become ill or incapacitated, Team EF Coaching and its employees or contractors may take any action they deem necessary for my safety and well-being, including securing medical treatment and transporting me home at my own expense. Team EF Coaching retains the right and has my authorization, in its sole discretion, to contact my emergency contact(s) with regard to health issues or any matter whatsoever that relates to my tour. In the event of a medical emergency, Team EF Coaching will attempt to cause appropriate treatment to be administered, and I authorize Team EF Coaching to do so. Team EF Coaching, however, makes no warranty that it will be able to cause effective (or any) emergency treatment to be administered and Team EF Coaching will not be responsible for monitoring any health care that I may necessitate.

11. I understand and agree that Team EF Coaching has the right to make changes in tour itineraries and departure dates, and to modify transportation arrangements, including the use of substitute airlines. In the event of such changes, refunds will be given only in accordance with the provisions of the Booking Conditions supplied herewith.

12. I understand that it is my responsibility to secure the necessary travel documents and to meet any applicable entry requirements (e.g., passport, visa[s], vaccination records, or other required medical records for all locations on my tour (including locations visited during transit). Failure to do so does not constitute grounds for a refund except according to the refund and cancellation guidelines as outlined in the Booking Conditions.

13. Team EF Coaching is not responsible for loss of passports, airline tickets, or other documents, or for loss of or damage to luggage or any other passenger belongings. In the case of a lost paper airline ticket or missing a flight booked by Team EF Coaching, I acknowledge that I am solely responsible for meeting the airline's requirements (both logistical and financial) for ticket replacement.

14. I understand that I will be required to pay for any phone calls or incidental personal expenses that I incur at hotels, as well as for any damage I cause to hotel rooms, buses or other property.

15. I represent that I understand the pacing, content, accommodations, and other aspects of the tour upon which I have enrolled, and that I have discussed with Team EF Coaching any limitations that may make it difficult or impossible for me to participate in this tour as designed.

16. I understand and agree that this Release & Agreement and Team EF Coaching’s Booking Conditions constitute the entire agreement between Team EF Coaching and me with reference to the subject matter herein, and I do not rely upon any promises, inducements or agreements not herein, including but not limited to any oral statements made to me by any agents or employees of Team EF Coaching. This agreement may be amended or modified only in writing, signed by both parties. The waiver by Team EF Coaching of any provision of this agreement shall in no way affect the remaining provisions of this agreement, and this agreement shall be interpreted as if such clause or provision were not contained herein. If any provision of this agreement is deemed illegal, unenforceable or invalid in any jurisdiction, it shall not affect the enforceability and validity of any other provision of his agreement.

17. I understand and agree that this agreement shall be governed in all respects, and performance hereunder shall be judged, by the laws of the Commonwealth of Massachusetts. In the event of any claim, dispute or proceeding arising out of my relationship with Team EF Coaching, or any claim which in contract, tort, or otherwise at law or in equity arises between me and the Released Parties, whether or not related to this agreement, all parties submit and consent to the exclusive jurisdiction and venue of the courts of the Commonwealth of Massachusetts and of the United States District Court for the District of Massachusetts.

18. I understand and consent that Team EF Coaching may use any photographic, film, digital or video likeness taken of me, any of my comments while on a Team EF Coaching tour, any of my photographic, film, digital or video content shared by me with Team EF Coaching through any form for future publicity or marketing without compensation to me and to also use my contact information for future Team EF Coaching promotions. I have read and agreed to Team EF Coaching’s Privacy Policy outlined at https://www.teamefcoaching.com/privacy-policy, and I consent to Team EF Coaching’s processing of my personal data.

19. I understand that my enrollment on tour with Team EF Coaching is not complete until I have signed and agreed to the Terms & Conditions and this Release & Agreement. By agreeing to this Release & Agreement and Booking Conditions on behalf of other travelers for whom I am completing the enrollment process, I represent that I am authorized to act on behalf of such individual(s) and I acknowledge and affirm that Team EF Coaching’s reliance on my authority is reasonable. I agree to indemnify and defend Team EF Coaching for any claims arising out of any violation of this representation.